Operations Manager

Are you great at motivating and leading a strong team of specialists? Can you help ensure the continuous development of digital cross-channel marketing for global clients? Do you want an exciting management position in a dynamic and international working environment? Then you might be just the one we are looking for!

A digital leader within customer relations

Wunderman Thompson Marketing Automation & Personlisation Centre of Excellence (MAP CoE) is a unique organization, delivering high-impact digital marketing experiences that enrich and evolve brand-consumer relationships. We are headquartered in Copenhagen, Denmark with local offices around the world.

With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the most admired brands within sport, fashion, FMCG, retail, travel & hospitality, pharma and finance.

What will your day look like?

In the role as our new Toronto based Operations Manager, you will be responsible for the smooth running of our daily operations and implementation of new technologies. Ensuring the continuous development of staff and services, you will take part in several strategic actions and product conceptualizations. More specifically, your tasks include: 

  • Overseeing daily teams' operation and workload distribution 
  • Ensuring compliance with Service Level Agreements 
  • Recruitment, people management and staff development 
  • Supporting Regional Operations Lead' work
  • Monthly reporting support. 

Since your team operates in shifts, we expect flexibility and that you are able to work evenings at least once a week.

Who will you work with?

Working as an integral part of the Marketing Operations department based in Copenhagen, you will be responsible for a local team of approx. 10-15 competent employees, operating as the link between Marketing Operations and our various Account teams.

You will work closely with a Producer and report directly to the Regional Operations Lead.

We are proud of our multicultural environment and easy-going, dynamic atmosphere where we not only work together – we are great at having fun as well.

What do you bring to the table?

As a person, you are curious, proactive and energetic, enabling you to lead and motivate others. You are great at spotting new opportunities, and you act fast while being able to constantly balance between taking charge and making room for others. Not only can you conceptualise services, you are also able to convey the value of these to clients and colleagues. In addition, you have: 

  • Proven project management skills (3-5 years)
  • Experience with digital production, commercialisation of services and process optimisation
  • Experience with staff management (3-5 years)
  • Strong ability to collaborate with various stakeholders
  • Excellent communication skills in English

A global network

At Wunderman Thompson MAP CoE, we are 600+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 40+ nationalities who collaborate closely to help our clients inspire and engage consumers on five continents.  

We are part of the global Wunderman Thompson network with 20,000 colleagues in 90 markets, and proud to be the Global Center of Excellence for personalized customer experience and marketing automation.

Apply here