Operations Manager

Are you great at motivating and leading a strong team of specialists? Can you help ensure the continuous development of digital cross-channel marketing for global clients? Do you want an exciting management position in a dynamic and international working environment? Then you might be just the Operations Manager we are looking for in our Lisbon office!

A digital leader within customer relations

Wunderman Thompson Marketing Automation & Personalisation Centre of Excellence (MAP CoE) is a unique organization, delivering high-impact digital marketing experiences that enrich and evolve brand-consumer relationships.

With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the most admired brands within sport, fashion, FMCG, retail, travel & hospitality, pharma, and finance.

What will your day look like?

In the role as our new Operations Manager in our Marketing Operations department, you will be responsible for the smooth running of our daily operations and ensuring the continuous development of staff and services. You will take part in several strategic actions and product conceptualizations. More specifically, your tasks include:

•    Overseeing your team’s daily operation and workload distribution 
•    Ensuring compliance with Service Level Agreements 
•    Recruitment, people management and staff development 
•    Supporting the Regional Operations Lead with their responsibilities 
•    Monthly reporting 

Since we operate in a global environment with global clients covering multiple time zones, we expect you to be flexible with a can-do attitude.

Who are you going to work with?

You will be responsible for a competent team of approx. 10-15 employees, operating as the link between the team and our various in-house departments. 

We work closely together with our colleagues in Copenhagen (HQ) as well as our other two office locations, which counts Toronto and Bangkok. You will play a crucial part in growing our Lisbon office, work closely with a Producer, and report directly to the Regional Operations Lead. We are proud of our multicultural environment and easy-going, dynamic atmosphere where we not only work together – we are great at having fun as well.

What do you bring to the table?

As a person, you are curious, proactive, and energetic, enabling you to lead and motivate others. You are great at spotting new opportunities, and you act fast while being able to constantly balance between taking charge and making room for others. 

In addition, you have:

•    Proven ability to establish and maintain strong client relationships (3-5 years)
•    Demonstrated experience with people and performance management as well as recruitment (3-5 years) 
•    Experience with digital production, commercialization of services or process optimization
•    Strong ability to collaborate with various stakeholders 
•    Proven project management skills 
•    Excellent communication skills in English.

A global network

At Wunderman Thompson MAP CoE, we are 600+ technology specialists, data scientists, strategic thinkers, consultants, operations experts and creative minds from 40+ nationalities who collaborate closely to help our clients inspire and engage consumers on five continents.

We are part of the global Wunderman Thompson network with 20,000 colleagues in 90 markets, and proud to be the Global Centre of Excellence for personalised customer experience and marketing automation. 

Apply here