Are you great at motivating and leading a strong team of specialists? Can you help ensure the continuous development of digital cross-channel marketing for global clients? Do you want an exciting management position in a dynamic and international working environment? Then you might be the Operations Manager we are looking for in our Bangkok office!
A digital leader within customer relations
Wunderman Thompson Centre of Excellence (CoE) for personalisation is a unique organization, delivering high-impact digital marketing experiences that enrich and evolve brand-consumer relationships.
With the brain of a consultancy and the heart of an agency, we work with some of the most admired brands within sport, fashion, FMCG, retail, travel & hospitality, pharma, and finance.
What will your day look like?
In the role as our new Operations Manager, you will be responsible for the smooth running of our daily operations and implementation of new technologies. Ensuring the continuous development of staff and services, you will take part in several strategic actions and product conceptualizations. More specifically, your tasks include:
- Overseeing daily teams' operation and performance
- Setting clear team goals and KPIs
- Ensuring compliance with Service Level Agreements
- Recruiting and people management
- Assisting the Regional Operations Lead with business tasks.
Since we operate in a global environment with global clients covering multiple time zones, we expect you to be flexible with a can-do attitude.
Who are you going to work with?
You will be responsible for a competent team of approx. 10-15 employees, operating as the link between the team and our various in-house departments. We work closely together with our colleagues in Copenhagen (HQ) as well as our other office locations, which counts Toronto, Lisbon, and of course Bangkok. You will play a crucial part in growing our APAC business, work closely with a Producer, and report directly to the Regional Operations Lead. We are proud of our multicultural environment and easy-going, dynamic atmosphere where we not only work together – we are great at having fun as well.
What do you bring to the table?
As a person, you are curious, proactive, and energetic, enabling you to lead and motivate others. You are great at spotting new opportunities, and you act fast while being able to constantly balance between taking charge and making room for others. Not only can you conceptualize services, but you are also able to convey the value of these to clients and colleagues. In addition, you have:
- +4 years of experience with people and performance management as well as recruitment
- Experience with digital production, commercialization of services, and process optimization
- Strong ability to collaborate with various stakeholders
- Proven project management skills
- Excellent communication skills in English.
A global network
At Wunderman Thompson CoE for personalization, we are 500+ technology specialists, data scientists, strategic thinkers, consultants, operations experts and creative minds from 40+ nationalities who collaborate closely to help our clients inspire and engage consumers on five continents.
We are part of the global Wunderman Thompson network with 20,000 colleagues in 90 markets, and proud to be the Global Centre of Excellence for personalised customer experience and marketing automation.