Operations Manager with strong business acumen and people management experience
Mandatory requirement: Please apply in English or your application will not be considered. You must have a legal right to work in Thailand.
Are you great at motivating and leading a strong team of marketing professionals? Can you help ensure the continuous development of digital cross-channel marketing for global clients? Do you want an exciting team management position in a dynamic and international working environment? Then you might be the Operations Manager we are looking for in our Bangkok office!
A leader in personalized customer experiences
Wunderman Thompson Marketing Automation & Personalization Centre of Excellence (MAP CoE) helps large brands create personalized omnichannel customer experiences at scale.
With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands within sport, fashion, consumer goods, retail, travel & hospitality, pharma and finance.
As a world leader in marketing automation, personalization, CRM, loyalty and campaign management, we work closely with globally leading marketing technology vendors such as Adobe, Google and Salesforce, to continuously create cutting-edge marketing solutions and enhance our offering to our clients.
What will your day look like?
As our new Operations Manager in our Marketing Operations department, you will be responsible for the smooth operation of a busy digital marketing team. In addition to people management and recruitment duties, you will also take part in strategic planning and product conceptualizations.
You will play a crucial part in growing our Bangkok office, work closely with a Producer, and report directly to the Regional Operations Lead. More specifically, your tasks will include:
- Client relationship management
- Overseeing daily team operation and workload distribution
- Motivate, lead and develop staff members
- Ensuring compliance with Service Level Agreements
- Supporting the Regional Operations Lead on global operations
- Providing support on monthly reporting.
Since we operate in a global environment with global clients covering multiple time zones, we expect you to be flexible with a can-do attitude.
Who are you going to work with?
You will be part of the management team in the Marketing Operations department, with colleagues from all over the world, supporting multiple functions, from client services and innovations, to data insights and HR/Finance.
Locally, you will be responsible for a competent team of approx. 10-15 employees, operating as the link between the team and our various in-house departments.
We work closely together with our colleagues in Copenhagen (HQ) as well as our other office locations in Toronto and Lisbon. We are proud of our multicultural environment and easy-going, yet dynamic atmosphere where we not only work together but have great fun as well.
What do you bring to the table?
You are proactive, energetic, and self-motivating which in turn enables you to lead and motivate others. Due to your experience, you are value-add oriented and can spot and workshop new business opportunities for your clients. In addition, you have:
- Proven ability to establish and maintain strong client relationships (4+ years)
- Experience with people and performance management as well as recruitment (3+ years)
- Experience with digital production, commercialization of services or process optimization
- Strong ability to collaborate with various stakeholders
- Proven project management skills
- Excellent communication skills in English.
Ideally you come from a marketing consultancy background with an international presence.
A global network
At Wunderman Thompson MAP CoE, we are 700+ technology specialists, data scientists, strategic thinkers, consultants, operations experts and creative minds from 40+ nationalities who collaborate closely to help our clients inspire and engage consumers on five continents.
We are part of the global Wunderman Thompson network with 20,000 colleagues in 90 markets, and proud to be the Global Centre of Excellence for personalized customer experience and marketing automation.
At Wunderman Thompson MAP CoE, a WPP company, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued, and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset, our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.
Please note that this job is a full-time position located in Bangkok, but the selection process will be conducted in English.